Shipping information

Where do you deliver?

We deliver throughout Sweden and our Nordic neighbours, as well as to most European countries.

 

We can deliver to islands, but as this involves an additional cost for us, we will need to charge you for this afterwards.

 

If you would like your order to be sent to an address that is not accessible by road, please contact our sales department for further information and possible solutions.

 

If you would like delivery to another European country, please also contact our sales department for further information and shipping prices.

 

Sales department  +46 46 25 02 52, option 1

 

 

Delivery times

Please note that all delivery times are approximate. This means that delivery may be earlier or later than expected. Unfortunately, we cannot guarantee specific delivery times, as these are generally beyond our control.

 

For products manufactured to special order, the delivery time may be adjusted, either shortened or extended.

 

We reserve the right to waive any claims for compensation from the customer in the event of delivery delays. We always strive to ensure that you, as a customer, receive your goods within the specified time frame, but we cannot avoid possible delays in production from suppliers over which we have no influence.

 

We reserve the right to longer delivery times for stock items during periods when our warehouse is under heavy load. Examples of this are Easter, Midsummer and holiday periods.

 

If there is any delay or deviation from the preliminary delivery week for your order, we will do our best to inform you by email or telephone.

 

 

Delivery changes

If the goods are packed by our staff at our warehouse or if the goods have left our warehouse, it is not possible to make changes to your order free of charge. It is therefore very important that you always double-check that the information in your order is correct.

 

If, for any reason, changes are required after this, DHL/Postnord will apply a rebooking fee of EUR30, for example for changing a telephone number.

 

If the goods are to be delivered to a different address, a rebooking fee of EUR30  will be added. To remove ID verification on an ongoing delivery, a rebooking fee of EUR30  will be added.

 

 

Has my order been shipped?

When your order has been shipped, you will receive a notification by email with a tracking link where you can track your order.

 

If you have not received such a notification, your order has not been shipped.

 

Sometimes shipments get stuck or misrouted by the carrier. If you discover that your shipment has not been scanned for a long time, please contact us or the carrier concerned with your shipment number.

 

 

My parcel has been lost in transit, what happens now?

If your parcel has been dispatched from us, it will take approximately 24 hours to 3 days for the parcel tracking to be updated by the carrier. If the order tracking has not been updated within 5 working days, please contact us and we will carry out a goods search with the relevant carrier.

 

In the event of a goods search, we need to allow the carrier to search for the parcel for 5-7 working days before we at Hulténs can take further action.

 

Please contact our customer service on +46 46 - 25 02 52, option 2, and they will help you.

 

 

How long will my parcel be held at a collection point?

DHL Agent/Service Point: Your order will be held at the agent for 14 days and will be returned on the fourteenth day.

 

Postnord agent: Your order will be held at the agent for 7 days and will then be returned.

 

DB Schenker Agent: Your order will be held at the agent for 7 days and will then be returned.

 

DHL Home Delivery: If DHL is unable to contact you to arrange delivery, or you do not select a delivery option, the shipment will be returned to us after 4 days. If you, as the customer, choose to have your order stored at the DHL terminal for more than 4 days, a storage fee will be charged. This storage fee will be charged to you after delivery.

 

We reserve the right to exempt ourselves from any claims for compensation from the customer in the event of changes of agent and delivery delays. We always strive to ensure that you, as a customer, receive your goods within the specified time frame, but we cannot avoid any delays on the part of the carrier that are beyond our control.

 

 

What happens if I do not collect my parcel or accept my home delivery?

If you, as the customer, do not collect your order from the agent and the order is returned to us, we will charge a fee of EUR30 per parcel and a return fee based on your order.

 

If your order is a home delivery, we will charge a fee of EUR60 per pallet/package for undelivered deliveries and a return fee based on your order.

 

 

This fee is necessary to cover the shipping and handling costs incurred. Please note that if you do not accept or collect a shipment, this does not count as you having cancelled your purchase.

 

 

Do you offer partial deliveries?

We offer the option of splitting the delivery of your order if desired. If delays occur and we are able to deliver parts of your order separately, we will usually suggest this. If you wish to split the delivery for any other reason, please contact our customer service. Please note that this may incur an additional shipping cost.

 

Trailer rental – Borrow a free trailer from us

Freetrailer is responsible for trailer rental at Hulténs. Come by and borrow a trailer! It's completely free if you pick it up next to the store using the Freetrailer app. You can also pre-book a trailer for a small fee if you want to be sure that one is available on the day you need it.

 

The trailer can be rented and returned during our opening hours. For current opening hours, CLICK HERE!

 

To book a trailer, CLICK HERE!